Refund Policy

At Online Visa Advisor Pvt Ltd, we prioritize customer satisfaction and strive to provide the best possible service. However, due to the nature of visa application services, our refund policy is as follows:

• Non-Refundable Fees: Service fees paid for consultation, document preparation, or submission are non-refundable once the service has been rendered.
• Refund Eligibility: Refunds may be considered only in the following circumstances:
  • The application was not processed due to an error or oversight on our part.
  • A duplicate payment was made for the same service.
• Exclusions: Refunds will not be provided for delays or rejections caused by third-party entities such as embassies, consulates, or courier services.
• Refund Process:
  • Requests must be submitted within 14 days of the payment date.
  • Provide proof of payment and details of the issue for evaluation.
  • Refunds will be processed within 10 business days of approval.
  • Refunds will be issued to the original payment method used for the transaction.

For any queries regarding refunds, please contact us at [email protected] or call 037 315 5999.

Privacy Policy

At Online Visa Advisor Pvt Ltd, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data.

• Information Collection: Personal details such as name, contact information, and identification documents are collected for visa processing purposes. Payment details are securely collected for transaction processing.
• Use of Information: Information is used solely for the purpose of providing visa consultation services. Data may be shared with embassies, consulates, and authorized third parties to facilitate visa applications.
• Data Protection: We employ advanced security measures to protect your data from unauthorized access. Personal information is stored securely and retained only for as long as necessary.
• Third-Party Disclosure: Data will not be shared with third parties for marketing purposes. Information may be disclosed if required by law or to prevent fraud.
• Your Rights: You can request access to or deletion of your personal data by contacting us at [email protected].

Terms & Conditions

• Service Scope:
  • We provide visa consultation services, including document preparation, submission guidance, and support.
  • Final visa approval decisions are at the sole discretion of the respective embassies or consulates.
• User Responsibilities:
  • Ensure that all information provided to us is accurate and complete.
  • Submit required documents promptly to avoid delays.
• Fees and Payments:
  • All fees must be paid in full before services commence.
  • Service fees are non-refundable, except as stated in our Refund Policy.
• Limitation of Liability:
  • We are not liable for visa rejections or delays caused by embassies, consulates, or third parties.
  • Our liability is limited to the value of the service fee paid.
• Intellectual Property: All content on our website, including text, graphics, and logos, is the property of Online Visa Advisor Pvt Ltd. Unauthorized use of our content is prohibited.
• Amendments: We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

For further assistance or inquiries, please contact us at [email protected] or call 037 315 5999.